Senior Test Centre Associate

3 weeks ago

Kendal, Cumbria, United Kingdom Reed in Partnership Ltd Full time
About the Role

We are seeking a highly skilled and experienced Senior Test Centre Associate to join our team at Reed in Partnership Ltd. As a Senior Test Centre Associate, you will play a critical role in ensuring the smooth operation of our test centres and providing exceptional customer service to our candidates.

Key Responsibilities
  • Leadership and Supervision: Provide guidance and support to Test Centre Associates, ensuring they have the necessary tools and resources to deliver high-quality services.
  • Customer Service: Deliver exceptional customer service to candidates, ensuring they have a positive experience at our test centres.
  • Operational Management: Oversee the day-to-day operations of the test centre, ensuring it is running efficiently and effectively.
  • Incident Management: Handle and report incidents that may impact candidate testing, ensuring that our services are delivered with integrity and compliance.
  • Communication: Maintain effective communication with the Test Centre Manager, HR team, and other stakeholders to ensure seamless operations.
Requirements
  • Leadership Experience: Proven experience in leading or supervising a team, with a strong track record of delivering results.
  • Customer Service Skills: Excellent customer service skills, with the ability to remain calm and professional in high-pressure situations.
  • Attention to Detail: Strong attention to detail and accuracy, with the ability to multitask and prioritize tasks effectively.
  • Flexibility: Ability to work flexible hours, including evenings and Saturdays, and adapt to changing circumstances.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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