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Reed in Partnership Test Centre Manager
2 months ago
We are seeking a highly skilled and experienced Senior Test Centre Associate to join our team at Reed in Partnership. As a Senior Test Centre Associate, you will be responsible for the invigilation of exams and the efficient delivery of tests to participants, ensuring that relevant procedures and guidelines are adhered to at all times.
Key Responsibilities- Checking candidates' ID documents and booking them in on the system
- Supervision and invigilation of tests
- Delivery of site opening and/or closing procedures
- Coaching and supporting Test Centre Associates
- Review of test centre schedule to identify the number of candidates booked in and organising how any non-standard accommodations will be delivered.
- Notifying the DVSA HR team of employee absences to allow alternative cover to be arranged
- Providing management support to the Test Centre Manager as required
- Handling and reporting incidents that could impact candidate testing in line with our incident management procedures.
Our Senior Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you.
Shifts could range from:
- Mornings - 8.00am to 1pm/2pm
- Afternoons pm/1pm to 5.30pm/6.30pm
- Full day - 8.00am to 5.30pm/6.30pm
- Evenings - 4.30pm/5pm to 8.30pm/9.30pm
- Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm
- Experience of leading or supervising a team
- Applicants must hold a full UK driving licence due to the nature of the role (although driving will not be required for all locations)
- Significant demonstrable experience in providing high-quality customer service.
- Excellent attention to detail and accuracy.
- Flexible in working hours and days, including evenings and Saturday.
- Able to remain calm and deal with confrontational candidates in a professional manner.
- Excellent judgment and decision-making skills.
- Experience in working with diverse customer groups.
- Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities.
- Company pension
- Free parking
- On-site parking
- GCSE or equivalent (preferred)
- Customer service: 1 year (required)
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