Strategic Design Researcher

3 weeks ago


London, Greater London, United Kingdom Wise Full time
About the Role

We are seeking a highly skilled Staff Design Researcher to join our Customer Support team in London on a 1-year contract.

As a Staff Design Researcher, you will play a crucial role in delivering value through hands-on work, setting clear research priorities, and keeping the team focused on addressing the most crucial challenges for our customers and business.

You will collaborate across multiple product teams to reduce customer effort, create alignment, and create seamless support experiences.

Key Responsibilities:
  • Act as a cross-functional champion and partner with engineers, product managers and analysts, as well as content and product designers to drive customer-centric solutions.
  • Bridge the gaps between different teams to ensure alignment and make sure everyone's aligned on the most critical problems for our customers and business.
  • Identify knowledge gaps and inspire your team to address them.
  • Plan and prioritize the work with a focus on impact, driving informed decision-making throughout the process.
Opportunities and Challenges:
  • Conduct research around AI to build customer-centric solutions that transform how millions of customers interact with Wise.
  • Enjoy the autonomy to decide which opportunities to chase and how to best make an impact.
  • Be hands-on, leading through the work and setting the bar.
  • Be part of a positive change in the world. We're fixing a broken, greedy system, and putting people and businesses in control of their money.


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