Controller - Patient Transport Coordinator

3 weeks ago


Ipswich, Suffolk, United Kingdom EMED Group Full time

Job Title: Controller - Patient Transport Coordinator

We are seeking a skilled and organized individual to join our team as a Controller - Patient Transport Coordinator. In this role, you will be responsible for dispatching and managing operational crews to ensure timely and efficient collection and delivery of patients between destinations.

Main Responsibilities:

  • Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.
  • Dispatch and manage operational crews to ensure timely and efficient collection and delivery of patients between destinations.
  • Receive and respond to requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
  • Undertake general clerical duties, including data input and completing ad-hoc forms/invoices as necessary.
  • Maintain and enhance the performance and quality of service offered to patients and customers.

Requirements:

  • Effective communication and interpersonal skills, gained from experience of dealing with customers or members of the public.
  • The ability to work on your own initiative and problem solve.
  • Good organizational skills.

About Us:

EMED Group is a leading provider of patient transport services. We are committed to delivering high-quality services to our patients and customers, and we are seeking a skilled and organized individual to join our team as a Controller - Patient Transport Coordinator.



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