Controller - Patient Transport Coordinator

3 weeks ago


Ipswich, Suffolk, United Kingdom EMED Group Full time

Job Title: Controller - Patient Transport Coordinator

We are seeking a highly organized and efficient individual to join our team as a Controller - Patient Transport Coordinator. As a key member of our operations team, you will be responsible for the dispatch and management of our operational crews to ensure timely and efficient collection and delivery of patients between destinations.

Main Responsibilities:

  • Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.
  • Receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
  • Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
  • Maintain and enhance the performance and quality of service offered to patients and customers.
  • Deal promptly, professionally and efficiently with all telephone calls received taking appropriate action on own initiative where required. Liaison with other agencies such as GP's, Nursing Homes, Hospital Clinics and Wards.

Requirements:

  • Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.
  • The ability to work on your own initiative and problem solve.
  • Good organisational skills.

About Us:

At EMED Group, we value our employees and strive to provide a supportive and inclusive work environment. We are committed to delivering high-quality patient transport services and are looking for individuals who share our values of Collaborative, Agile, Reliable, and Empowered.



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