Senior Business Support Specialist

5 days ago


Saint Helier, United Kingdom Standard Bank Group Full time

Job Summary

We are seeking a highly skilled and experienced Senior, Relationship Support Officer to join our team at Standard Bank Group. As a key member of our Compliance team, you will play a critical role in ensuring that our clients receive exceptional service while maintaining a high level of integrity and ethical standards.

Key Responsibilities

  • Provide first-line support to Relationship Managers, ensuring that all client queries are resolved efficiently and effectively.
  • Ensure that all client onboarding and maintenance processes are completed in accordance with regulatory requirements.
  • Develop and maintain a broad knowledge of the banking industry, including business and back-office operations.
  • Collaborate with internal stakeholders to identify and implement process improvements.

Requirements

  • Secondary/High school/A levels/Matric qualification.
  • At least 5 years of experience in a Compliance, Risk, CDD, or New Business role, with exposure to AML, CFT, and ABC.
  • Broad knowledge of the banking industry, including business and back-office operations.
  • Exposure to and understanding of banking platforms and databases preferred.

Behavioral Competencies

  • Conveying Self-Confidence
  • Embracing Change
  • Examining Information
  • Inviting Feedback
  • Managing Tasks

Technical Competencies

  • Account Opening & Maintenance
  • Banking Process & Procedures
  • Client Servicing
  • Customer Understanding (Business Banking)
  • Product Knowledge (Business Banking)


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