Senior Business Support Specialist
5 days ago
Job Summary
We are seeking a highly skilled and experienced Senior, Relationship Support Officer to join our team at Standard Bank Group. As a key member of our Compliance team, you will play a critical role in ensuring that our clients receive exceptional service while maintaining a high level of integrity and ethical standards.
Key Responsibilities
- Provide first-line support to Relationship Managers, ensuring that all client queries are resolved efficiently and effectively.
- Ensure that all client onboarding and maintenance processes are completed in accordance with regulatory requirements.
- Develop and maintain a broad knowledge of the banking industry, including business and back-office operations.
- Collaborate with internal stakeholders to identify and implement process improvements.
Requirements
- Secondary/High school/A levels/Matric qualification.
- At least 5 years of experience in a Compliance, Risk, CDD, or New Business role, with exposure to AML, CFT, and ABC.
- Broad knowledge of the banking industry, including business and back-office operations.
- Exposure to and understanding of banking platforms and databases preferred.
Behavioral Competencies
- Conveying Self-Confidence
- Embracing Change
- Examining Information
- Inviting Feedback
- Managing Tasks
Technical Competencies
- Account Opening & Maintenance
- Banking Process & Procedures
- Client Servicing
- Customer Understanding (Business Banking)
- Product Knowledge (Business Banking)
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