Programme Lead

1 day ago

Birmingham, Birmingham, United Kingdom Online Education Services Full time
Job Title: Programme Lead

We are seeking a highly motivated and experienced Programme Lead to join our team at Online Education Services. As a Programme Lead, you will be responsible for ensuring the effective delivery of our programmes through quality assurance, teaching delivery, and driving a student-centric culture.

Key Responsibilities:
  • Allocate, coordinate, and monitor the work of online tutors.
  • Manage the student assessment process and contribute to the University Board of Examiners.
  • Liaise with key staff from Awarding Bodies and External Examiners.
  • Maintain standards by regularly reviewing and improving processes and procedures in relation to Academic Quality.
Programme Management:
  • Provide oversight of a programme of modules under the direction of the Academic Director.
  • Arrange the implementation of student learning success and retention initiatives.
  • Act as escalation point for learning design and delivery issues.
  • Resolve module anomalies and queries raised by students and online tutors.
Quality Assurance:
  • Oversee alignment of programmes with external accreditation requirements.
  • Ensure that QA processes are carried out for all modules within portfolio.
  • Ensure results are submitted in a timely manner enabling student results to be released according to agreed timelines.
  • Review and respond to issues in programmes raised by surveys and key stakeholders.
  • Undertake project-based work to progress and improve quality provision.
People Management and Leadership:
  • Responsible for online tutor recruitment, training, and contracts.
  • Escalation point for online tutor performance management issues.
Online Tutor Support and Coordination:
  • Coordinate a team of enthusiastic online tutors to deliver a supportive and enriching learning experience for students.
  • Assist online tutors with problem solving and student queries.
  • Set deadlines and schedules for online tutors to facilitate the smooth running of the module and to provide guidance where necessary.
  • Manage assessment marking across the module, including moderation, cross-marking, review marking, and release of marks on all assessments.
Planning, Scheduling, and Academic Support:
  • Coordinate meetings between OES and partner university.
  • Maintain oversight and review the results process, including storage of result reports.
  • Coordinate survey documentation and communications across partner university.
  • Ad hoc administration and support to the Academic Director as required.
Requirements:
  • Demonstrated people management and skills.
  • Ability to focus on key improvements to benefit the student experience.
  • Excellent written and verbal communications skills.
  • Customer care – ability to analyse situations appropriately and sensitively.
  • Imaginative, intelligent approach to solving problems.
  • High attention to detail and consistent follow-through.
  • Time management, organisational skills.
  • Prioritising, planning, problem-solving skills.
  • Ability to work as part of a close team.
  • Good IT and administration skills.
  • Flexible attitude to work, including the ability to take up new tasks when required and without supervision.
  • Highly motivated.

We offer a competitive salary of up to £40,000.00 per annum (dependent on experience) and a range of benefits, including a 35-hour working week, flexible working environment, and opportunities for career growth and development.

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