Financial Services Investigator

16 hours ago


Edinburgh, Edinburgh, United Kingdom Financial Ombudsman Full time

We are seeking a highly skilled Financial Services Investigator to join our team. The ideal candidate will have experience making fair and balanced decisions, where they must articulate their thinking clearly. They will also need to have excellent communication skills, including a talent for listening and explaining things in clear language as well as good written English.

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. Our hybrid policy sees us all working one day per week in the office.

As a member of our team, you will be responsible for investigating complaints about Insurance products and managing relationships with customers. You will need to have strong administrative skills and the ability to prioritise your workload. The salary for this position is £38,000 - £45,000 per annum, depending on experience.

We offer a competitive salary, a great package of benefits, including generous pension, life assurance, critical illness cover, income protection, personal accident cover, private medical insurance, virtual GP, childcare vouchers, travel insurance, technology scheme, cycle to work scheme, dining and lifestyle memberships, dental cover, holiday entitlement of 25 days, and discounts on your everyday shopping.

We're proud to be an inclusive employer and welcome applications from women and other under-represented groups. Reflecting the communities we serve helps us provide the best service to our customers.



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