Licence Officer Position

3 weeks ago


Reading, Reading, United Kingdom Capita Full time
Job Overview

As a Licence Officer, you will play a crucial role in ensuring compliance with television licensing regulations. This is an exciting opportunity to join our team and contribute to the smooth operation of our services.

Key Responsibilities
  • Conduct door-to-door visits to properties where no TV licence is registered.
  • Listen to customer reasoning for not having a licence and make informed decisions on next steps.
  • Accurately record visit details and complete daily timesheets via handheld devices.
  • Explain and sell the benefits of all licence payment schemes.
  • Take and accurately record payment details.
  • Attend court when required to give evidence in prosecution cases.
  • Carry out work and attend meetings as directed by the Visiting Manager.
  • Taking Records of Interview under caution.
What You'll Need to Succeed
  • A full UK Driving Licence is essential.
  • You'll need to be physically mobile, as you'll be visiting multiple locations on a daily basis.
  • Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
  • Previous experience is not necessary, but excellent communication skills are key to success in this role.
Why Join Us?
  • An opportunity to develop new skills and confidence in a role that keeps you active.
  • Supported by a network of colleagues working together to keep the community connected to their favourite live programmes.
  • Competitive salary of £30,000 per annum.
  • Company car or £3700 annual car allowance paid monthly.
  • 23 days' holiday (rising to 28) with the option to buy extra leave.
  • The opportunity to take a paid day out of the office volunteering for charity partners or a cause of your choice.
  • Company-matched pension, life assurance, cycle-to-work scheme, and more.
  • Voluntary benefits designed to suit your lifestyle.
  • Access to up to £500 of your salary before payday each month, along with budgeting and savings features to support financial wellbeing.
  • Employee Network Groups representing every strand of diversity.

You'll receive four weeks of engaging virtual classroom training and one-to-one training in your working location. Our ongoing support makes us stand out from the rest, with both management and coaching teams experienced in helping you grow and exceed expectations.



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