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Reception Supervisor

2 months ago

London, Greater London, United Kingdom Agemer ltd Full time

Hotel Receptionist Supervisor | £30K | Central London

**About the Role**

As a Reception Supervisor at Agemer Ltd, you will play a key role in delivering an exceptional guest experience in our prestigious hotel in Central London. Your primary responsibility will be to lead the Reception team, ensuring all guest needs are met to the highest standard.

**Key Responsibilities:**

* Collaborate with front-of-house teams to exceed guest expectations
* Assist the Front Office Manager in maximizing occupancy, RevPAR, and Average Room Rate
* Develop and implement strategies to improve guest satisfaction and loyalty

**Requirements:**

* Previous experience in a 5-star hotel
* Strong desire to develop a career in luxury hospitality
* Exceptional customer service skills and ability to remain composed under pressure
* Impeccable attention to detail, personal presentation, and professionalism
* Fluent in English, both spoken and written

**Why Choose Us?**

* Competitive salary and 29 days paid holiday
* Complimentary uniform dry cleaning and meals on duty
* Extensive recognition programs, pension entitlement, and season ticket loans
* Enhanced sick pay, mental health workshops, and wellbeing programs
* Discounts on gym memberships, salon, spa, food, beverage, and accommodation
* Access to Learning & Development programs, including an apprenticeship scheme

**Eligibility:**

Applicants must have the right to live and work in the UK.