Finance Professional

4 weeks ago


Stroud, Gloucestershire, United Kingdom Ecotricity Full time £25,000
About the Role

The position of Finance Professional - Cash Collections Specialist is part of Ecotricity's Group Finance operation, focusing on maximising cash collections and minimising bad debt through exceptional customer service and effective debt recovery processes.

We balance the needs of our customers with our business requirements within a regulatory framework that emphasizes quality, compliance, and customer service.

  • Support customers in financial difficulty by engaging them in a passionate and professional manner.
  • Process, cleanse, and format data accurately, updating systems and records, including external industry bodies.
  • Adhere to industry compliance and regulations, such as the Data Protection Act and Vulnerability Commitment.
  • Coach teammates or colleagues from other departments in debt management, enhancing overall knowledge across the team and the company.

Key Responsibilities:

  1. Engage with customers in financial difficulty, communicating effectively across inbound and outbound calls, email, and app contact.
  2. Process, cleanse, and format data and update systems and records accurately, including external industry bodies.
  3. Adhere to industry compliance and regulations, such as the Data Protection Act and Vulnerability Commitment.
  4. Coach teammates or colleagues from other departments in debt management, enhancing overall knowledge across the team and the company.

Experience and Skills:

  • Possess passion and experience in delivering excellent customer service via previous customer-facing roles with excellent professional telephony skills.
  • Enjoy working with others, building rapport with customers and colleagues, and thrive independently.
  • Experience using multiple IT systems simultaneously with good computer literacy, including Microsoft Office software packages.

Benefits:

  • Healthcare plan, life assurance, and generous pension contribution.
  • Hybrid working arrangement.
  • Variety of company discounts (including shops, gyms, days out, and events).
  • 25 days' holiday (plus bank holidays) with the ability to buy/sell days.
  • Cycle to work scheme, car pooling, and onsite parking available.

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