Luxury Front of House Ambassador

3 weeks ago

Moreton in Marsh, Gloucestershire, United Kingdom The Bamford Collection Full time
Front of House Team Member - Luxury Service Expertise

The Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet. We're looking for a motivated and customer-focused individual to join our Front of House team as a Luxury Front of House Ambassador.

As a key member of our team, you will be required to deliver exceptional customer service, maintain a high standard of cleanliness, and adhere to the Bamford philosophy. You will work closely with the Spa Manager to ensure that all clients receive a 5-star experience.

Key Responsibilities:

  • Deliver 5-star service and communication, maintaining a professional and warm manner at all contact points with our members.
  • Lead the guest journey, offering members a feeling of general well-being and assisting with their every need.
  • Promptly respond to all guest enquiries via phone, email, or online booking system.
  • Ensure all guests are aware of amendment or cancellation booking policies.
  • Report any guest feedback or complaints immediately to management.
  • Support your Front of House team in completing the 'Daily Task' list as directed by Management.
  • Cash management, including opening and closing tills, and taking cash to the required area at the end of every shift - following all SOPs.
  • Oversee the retail area, including stock management and visual merchandising support.
  • Take a positive and proactive approach to all incentives, as set by management, to drive revenue.
  • Assist with events when required, in terms of organisation, hosting, and retailing.

Requirements:

  • The ideal candidate will have some experience working in a junior-level role within the luxury hospitality industry, ideally at Front of House Assistant level.
  • Knowledge of a booking system is preferable.
  • High standards and a passion for exceeding customer expectations.
  • A customer service professional with a positive and bubbly personality and a natural flair for luxury service delivery.
  • Ability to demonstrate and instil exceptional customer service standards.
  • Excellent communication skills and confidence in dealing with issues, escalating to the relevant manager if required.
  • A strong eye for detail.
  • A proactive approach to your work.
  • Ability to work well under pressure.
  • A high level of written and spoken English is essential.
  • Personal appearance is to be of a very high standard at all times.

Perks and Benefits:

  • Discounts on our products, treatments, and dining experiences from day 1.
  • Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
  • Private Medical: We offer subsidised private medical insurance through Bupa.
  • Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
  • Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
  • Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

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