Network Operations Coordinator

2 days ago


Liverpool, Liverpool, United Kingdom PlayStation Full time

Efficient Network Management with PlayStation

PlayStation is a global leader in entertainment, and our Network Control Technicians play a crucial role in ensuring seamless customer experiences.

Key Responsibilities:

  • Manage event alerts using BigPanda and troubleshoot issues with Runbooks and SOPs.
  • Monitor system performance with Splunk and Datadog and possess API knowledge for technical capabilities.
  • Apply ITIL expertise in Incident Management, Problem Management, and Change Management.
  • Coordinate with customer service representatives and high-level engineers through ChatOps in Slack.

Requirements:

  • Chat-Ops experience (Slack) - creating channels, coordinating resources, and engaging customers.
  • Customer service experience - working with customer service representatives to high-level engineers.
  • ServiceNow, Confluence, and JIRA proficiency.
  • IP knowledge, subnetting, and general IP concepts.
  • Light Active Directory experience and basic security knowledge.
  • Experience with Office 360 - Word, Outlook, Excel, and MS Suite.

Nice to Have:

  • Streaming knowledge for games using MS Teams or other applications.
  • Event management using alert systems like BigPanda or other event management systems.
  • Basic knowledge in Splunk and Datadog.
  • API knowledge and applications.
  • ITIL knowledge.

Preferred Experience/Education:

  • Three to five years of relevant experience.
  • A degree from a four-year college (i.e., BA, BS).


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