Policy Advisor

1 month ago


Crawley, West Sussex, United Kingdom ENGINEERINGUK Full time
Job Summary

As a Policy Advisor at ENGINEERINGUK, you will play a crucial role in our Customer Care Team, working to recover funds and handle billing queries with precision and care. Your mission is to ensure our customers get the compensation they deserve, while collaborating with internal teams and suppliers to resolve any hiccups along the way.

Key Responsibilities

  1. Analyse trends in failures and errors, taking initiative and problem-solving skills to resolve issues preventing the reclaims process and reporting back to the line manager.
  2. Liaise with Finance to ensure monies are deducted from appropriate suppliers, in line with agreements received and/or company policy, dealing with any queries.
  3. Document all relevant information and notes relating to investigations.
  4. Provide weekly and monthly updates to the Data Insight Specialist on the amount reclaimed across all relevant payment codes and report and feedback on re-occurring issues with payments.
  5. Check BSP for Agency Credit Memos issued by airlines.
  6. Negotiate Legal Recoveries with suppliers, insurers, and legal teams to obtain agreement and deduct.
  7. Be the point of contact for all internal and external suppliers querying reclaims.
  8. Ensure all correspondence is appropriately acknowledged daily, in accordance with required guidelines.
  9. Investigate with suppliers or other Virgin Atlantic Holidays departments when any issues are highlighted.
  10. Participate in additional project work within the Customer Care team as and when required.
About You

We're looking for a self-starter with a sharp analytical mind and a passion for making a difference. If you think analytically and excel at finding solutions, have attention to detail, thrive in fast-paced environments, and possess excellent verbal and written communication skills, we'd love to hear from you.

What We Offer

At ENGINEERINGUK, we celebrate diversity and promote an inclusive environment where everyone can thrive. We're an equal opportunity employer and welcome applications from all backgrounds. Join our team and be part of a dynamic organization that values innovation and customer satisfaction.

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