Customer Service Ambassador

4 weeks ago


Warrington, Warrington, United Kingdom The Park Royal Hotel & Spa Full time

Delivering Exceptional Guest Experiences

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at The Park Royal Hotel & Spa.

About the Role:

You will be the first point of contact for our guests, providing a warm and welcoming experience from the moment they arrive. Your primary responsibility will be to ensure that all guests feel valued and cared for throughout their stay.

Key Responsibilities:

  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Manage guest arrivals and departures, ensuring a smooth and efficient check-in and check-out process.
  • Assist with administrative tasks, including room assignments and payment processing.
  • Work collaboratively with the hotel team to maintain a high level of guest satisfaction.

Requirements:

  • Passion for delivering outstanding customer service.
  • Previous experience in a customer-facing role.
  • Strong communication and conflict resolution skills.
  • Ability to work under pressure and multitask.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.

How to Apply:



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