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Service Desk Team Lead

2 months ago

Wigan, Wigan, United Kingdom ECS Resource Group Full time
Job Title: Service Desk Team Leader

At ECS Resource Group, we are seeking a highly skilled and experienced Service Desk Team Leader to join our team. The successful candidate will be responsible for leading our Network Operations Centre (NOC) team, providing dedicated support to our clients on a 24/7 basis.

Key Responsibilities:
  • Lead the NOC team to ensure seamless delivery of support services
  • Develop and implement effective processes to improve team performance and efficiency
  • Collaborate with the NOC Manager to achieve business objectives and goals
  • Ensure high-quality support is provided to clients, meeting their needs and expectations
Requirements:
  • Proven experience in a similar role, leading a team of support specialists
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong problem-solving and analytical skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a leading company in the industry
  • Chance to develop your leadership skills and advance your career