Resource Planning Scheduler

3 weeks ago

Glasgow, Glasgow City, United Kingdom NHS Scotland Full time

Resource Planning Scheduler Role Overview

NHS Scotland is seeking a highly skilled Resource Planning Scheduler to join our team. As a key member of our operations team, you will play a critical role in ensuring the efficient deployment of resources across our organization.

Key Responsibilities:

  • Support regional, local, and remote sites with circa 100+ staff members
  • Analyze historical and current data to provide support to operations and Central Resource Team (CRT) to aid management in resource decisions
    • Maintain Work Force Management System to ensure that shrinkage targets are not over utilized and are accurate and up to date as per Resource Model targets and Planner recommendations
    • Ensure that all offline activity is scheduled in advance in line with shrinkage targets and promoted where possible
    • Acknowledge, investigate, and respond to queries directed to CRT and assist Resource Planners by providing information on request
    • Produce reports for service delivery, which will enable Resource Planners and Operational Management to make decisions to ensure best utilization of resource and protection of Service Level
    • Responsible for ensuring that WFM system is accurate and up to date with resource information, highlighting any inaccuracies to Resource Planners
    • Ensure that information held within the resource planning tool out with WFM is up to date and accurate
    • Process staff annual leave (scheduled change requests) within the 8-week live window in line with the agreed annual leave threshold target
    • Promote annual leave availability where possible reducing any planned availability and using any outstanding annual leave allowance

Requirements:

  • Educated to HNC level or equivalent
  • High level of PC literacy, with strengths in Microsoft Office applications
  • Excellent communication skills
  • Exposure/experience in a Resource Planning role, preferably within a contact centre, is desirable but not essential
  • Evidence of a highly numeric, fast thinking approach to problem solving
  • Ability to balance a heavy workload and timescales whilst having strong attention to detail
  • Ability to translate often complex or detailed information into simple, brief reports whilst highlighting any issues and meeting the needs of internal/external customers
  • Ability to work independently and with others with minimal supervision
  • Flexibility to adapt to changing requests and timescales

Benefits:

NHS Scotland offers a complete benefits package, with a permanent contract on Band 4 £29,116 - £31,670 (pro rata). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

  • 35 days annual leave (rising to 41) pro-rata
  • Development opportunities including study bursaries, e-learning and classroom based courses
  • Enhanced pay for working public holidays
  • Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
  • NHS discounts on goods and services
  • HELP, employee support and assistance

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