Strategic Resource Planner

2 weeks ago


Glasgow, Glasgow City, United Kingdom NHS 24 Full time
Job Description

As a Forecasting and Scheduling Specialist, you will play a key role in ensuring the efficient operation of our contact centre.

With a strong background in resource planning and a passion for delivering results, you will be responsible for developing and implementing forecasting models to optimize scheduling and minimize shrinkage.

Key responsibilities will include:

  • Developing and maintaining forecasting models to predict call volumes and staffing requirements
  • Collaborating with the scheduling team to ensure accurate and efficient scheduling
  • Analyzing data to identify trends and areas for improvement
  • Providing recommendations to senior management on process improvements and resource allocation

This is a fixed-term opportunity with the potential to last for up to 12 months. If you have a proven track record in resource planning and are passionate about delivering results, we encourage you to apply.

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