Dental Office Coordinator

2 weeks ago

East Dereham, Norfolk, United Kingdom Bupa Dental Care Full time

At Bupa Dental Care, we are seeking a skilled Dental Receptionist to provide exceptional patient care and support to our experienced team.

We are committed to creating a positive and inclusive work environment where our people can thrive. As a Dental Receptionist, you will play a vital role in ensuring the smooth operation of our practice, providing a warm and welcoming experience for our patients.

Key responsibilities include:

  • Meeting and greeting patients, providing a great first impression and patient journey
  • Booking and amending appointments, answering the phone, updating patient records
  • Co-ordinating the care packages for our patients that has been provided by our clinicians
  • Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
  • Excellent customer service skills face to face, telephone and via email
  • Supporting the Practice Manager and clinical team with the smooth running of the practice
  • Handling payments
  • Accessing sensitive information whilst maintaining patient confidentiality

Requirements:

  • Ability to be positive and professional in a fast-paced environment
  • Previous administration or receptionist experience, preferably within a healthcare setting
  • Strong communication skills face to face, via telephone and email
  • Proficient with Microsoft Word and Outlook with overall strong organisation skills
  • Previous experience with promoting company products and services
  • Preferred Dentally experience

We offer a competitive salary and a range of benefits, including access to MyHealthcare, My Bupa Extras, and discounted dental insurance. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we would love to hear from you.

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