Dental Practice Administrator

4 weeks ago


East Dereham, Norfolk, United Kingdom Bupa Dental Care Full time

We are seeking a skilled Dental Receptionist to join our experienced team at Bupa Dental Care Dereham.

Our practice is built on a culture of care, where our people are at the heart of everything we do. We strive to create an environment where our staff feel empowered and supported in their roles.

As a Dental Receptionist, you will be responsible for:

  • Meeting and greeting patients, providing a positive first impression and patient journey
  • Booking and amending appointments, answering the phone, and updating patient records
  • Coordinating care packages for our patients, as provided by our clinicians
  • Confidently promoting and upselling Bupa Dental Care products and services, including Plan options, Finance, and Insurance claims
  • Providing excellent customer service skills, face-to-face, telephone, and via email
  • Supporting the Practice Manager and clinical team with the smooth running of the practice
  • Handling payments and accessing sensitive information while maintaining patient confidentiality

We are looking for someone with:

  • Ability to be positive and professional in a fast-paced environment
  • Previous administration or receptionist experience, preferably within a healthcare setting
  • Strong communication skills, face-to-face, via telephone, and email
  • Proficiency with Microsoft Word and Outlook, with overall strong organisational skills
  • Previous experience promoting company products and services
  • Preferred experience with Dentally

We offer a competitive salary and a range of benefits, including:

  • Competitive pay rates and opportunities for training and development
  • Access to MyHealthcare, providing quick and easy access to free support, advice, and treatment for various health-related issues
  • My Bupa Extras, offering discounts at favourite retailers and a range of tools and information for financial wellbeing
  • Access to discounts at gyms and fitness facilities across the UK
  • Mental health support, including Employee Assistance Programme, Family Mental HealthLine, and Personal Energy
  • Discounted dental insurance, extendable to immediate family members
  • Additional health and wellbeing benefits, including Cycle to Work Scheme, free annual Flu vaccine, and Bupa's Menopause Plan
  • Wagestream, allowing access to income before payday
  • Access to career pathways and support throughout your working life with Bupa Dental Care

We are committed to creating a positive and supportive work environment, where our staff can thrive and grow.


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