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Customer Service Representative
2 months ago
Job Title: Customer Services Administrator
Location: Cardiff
Hours: 42.5 hours per week, Monday to Friday
07:30am - 04:00pm
08:00 - 04:30pm
08:30am - 05:00pm
Reporting to: Customer Service and Supplier Manager
The Company:
Forward Waste Management is a dynamic and focused company providing innovative and value-added waste management services, primarily focused towards the manufacturing sector.
The Role:
As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide accurate and up-to-date information on our services and products
• Collaborate with internal teams to ensure seamless delivery of services
• Analyze customer feedback and make recommendations for process improvements
Requirements:
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office and customer relationship management software
What We Offer:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
