Service Branch Head

2 weeks ago


Dartford, Kent, United Kingdom Stannah Full time
Job Description

This exciting role offers the opportunity to shape and inspire a team of skilled Lift Engineers working on industrial lifts at Stannah, a leading manufacturing and engineering company. The successful candidate will be based at our Dartford Service Branch, with travel throughout London & South East expected.

Main Responsibilities:
  • Lead a team of skilled professionals, ensuring exceptional service delivery that aligns with company values and Health and Safety standards.
  • Develop and maintain strong relationships with customers, addressing their needs and resolving queries and complaints efficiently.
  • Manage absence, performance, and appraisals for the team, promoting continuous improvement and growth.
  • Maintain accurate credit control logs and CRM, ensuring timely payment and effective customer communication.
Requirements and Qualifications

To succeed in this role, you will need:

  • Significant experience working within the lift industry or similar service industry, with transferable skills.
  • Desirable: Relevant technical or management qualifications, demonstrating expertise and commitment to excellence.
Benefits and Rewards

As a valued member of our team, you can expect:

  • A highly competitive salary of £65,000 per annum, paid monthly.
  • Profit share bonus scheme, paid quarterly, based on Group Company profits.
  • Generous holiday entitlement, including 25 days' annual leave and bank holidays.
  • Holiday scheme to purchase extra days' annual leave.
  • Pension scheme with matched contribution/salary sacrifice.
  • Life assurance scheme.
  • Long service award scheme, with holiday benefit.
  • Company benefits discount rewards scheme, offering exclusive discounts and perks.
  • Employee assistance programme, supporting your well-being.
  • Free parking and a company vehicle or car allowance.


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