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Financial Operations Specialist

2 months ago

Newport, Newport, United Kingdom Target Full time

About Target Group

Target Group is a leading financial services company specializing in loan servicing and arrears management. We are committed to providing transparent and fair solutions to our customers, ensuring compliance with financial regulations and maintaining the highest standards of customer service.

Job Summary

We are seeking a dedicated and detail-oriented Financial Operations Specialist to join our dynamic team. The successful candidate will support Finance, Customer Services, and Arrears Management by ensuring client reconciliations are kept up to date and investigated on a timely basis, as well as process payments on a daily basis.

Key Responsibilities

  • Produce reconciliation reports to ensure accurate and timely client reconciliations
  • Produce cash allocation reports to ensure efficient cash management
  • Produce portfolio-specific reports to provide insights into client portfolios
  • Ensure customer payments are made on time and accurately, minimizing the risk of financial penalties
  • Liaise with clients to resolve portfolio queries and provide exceptional customer service
  • Work to service levels to ensure no breach or financial penalty
  • Ensure client sweeps are kept up-to-date to prevent any potential issues
  • Process origination payments accurately and on time to meet client expectations
  • Daily bank and portfolio reconciliations to ensure prompt investigation of exceptions
  • System reconciliation to general ledger to ensure accuracy and transparency
  • Internal and external portfolio account queries to resolve any discrepancies
  • Cash allocation and transfer to ensure efficient cash management
  • System verification to ensure accuracy and integrity of client data

Requirements

The ideal candidate will have:

  • Good working knowledge of Excel spreadsheets to analyze and present data
  • Good planning, time management, and organizational skills to prioritize tasks and meet deadlines
  • Excellent problem-solving skills to resolve complex client queries
  • Good communication skills to liaise with clients and internal stakeholders
  • Administration background, with a focus on financial operations
  • Detail-conscious and able to work accurately in a fast-paced environment
  • Confident in using new IT systems to improve efficiency and productivity
  • Hardworking and a good team player, with a focus on delivering exceptional customer service

Benefits

Target Group offers a competitive salary, 30 days holiday plus bank holidays per year, and a range of benefits, including:

  • Defined Pension Contribution Scheme (Employer matched up to 6%)
  • Employee Discount Scheme, access to discounts and offers across 100s of leading retailers
  • Company Paid Private Medical Insurance (benefit in kind)
  • Group Life Assurance
  • Group Income Protection
  • Annual Pay Review
  • Discretionary Annual Bonus Scheme
  • Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
  • Free Flu Vaccinations, Eye Tests, and employer contribution towards glasses
  • Recognition Scheme
  • Free Mortgage Advice and Support

My Flex, our flexible benefits scheme, gives colleagues access to additional benefits to supplement their core package.

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