Customer Service Returns Assistant
4 weeks ago
Job Title: Customer Service Returns Assistant
About the Role:
We are seeking a highly motivated and customer-focused individual to join our Vehicle Returns team at Gatwick Airport. As a Customer Service Returns Assistant, you will play a key role in providing an exceptional customer experience at every stage of the rental process.
Key Responsibilities:
- Provide world-class customer service to our customers in a fast-paced environment
- Work in our car parks to assist customers at the beginning and end of their Europcar experience
- Be responsible for handling customer queries and resolving issues in a professional and courteous manner
- Work collaboratively as part of a diverse team to achieve sales and customer satisfaction targets
What We Offer:
- Competitive basic salary
- Bonus earnings potential
- Starting 5.6 weeks holiday (including bank holidays)
- Free on-site car parking
- Pension
- Enhanced maternity leave (subject to service and earning qualifications)
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts*
- Confidential legal and support service through BUPA
- Career progression and development
Requirements:
- A full, valid clean driving licence, with a minimum of 4 years driving experience
- Excellent communication and face-to-face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends
Shift Pattern:
Week 1: Monday, Tuesday, Friday, Saturday and Sunday
Week 2: Wednesday and Thursday
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