Customer Service Returns Assistant

4 weeks ago


Crawley, West Sussex, United Kingdom Europcar Full time

Job Title: Customer Service Returns Assistant

About the Role:

We are seeking a highly motivated and customer-focused individual to join our Vehicle Returns team at Gatwick Airport. As a Customer Service Returns Assistant, you will play a key role in providing an exceptional customer experience at every stage of the rental process.

Key Responsibilities:

  • Provide world-class customer service to our customers in a fast-paced environment
  • Work in our car parks to assist customers at the beginning and end of their Europcar experience
  • Be responsible for handling customer queries and resolving issues in a professional and courteous manner
  • Work collaboratively as part of a diverse team to achieve sales and customer satisfaction targets

What We Offer:

  • Competitive basic salary
  • Bonus earnings potential
  • Starting 5.6 weeks holiday (including bank holidays)
  • Free on-site car parking
  • Pension
  • Enhanced maternity leave (subject to service and earning qualifications)
  • Discounted car hire rates across our network
  • 20% discount on EE mobile phone contracts*
  • Confidential legal and support service through BUPA
  • Career progression and development

Requirements:

  • A full, valid clean driving licence, with a minimum of 4 years driving experience
  • Excellent communication and face-to-face interpersonal skills
  • Ability to work as part of a team in a fast-paced environment
  • Flexibility in your working hours, including availability during the day, evenings and weekends

Shift Pattern:

Week 1: Monday, Tuesday, Friday, Saturday and Sunday

Week 2: Wednesday and Thursday



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