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Hotel Operations Director

2 months ago

Harlow, Essex, United Kingdom AccorHotel Full time
Job Description

A unique opportunity awaits you at The Harlow Hotel by Accor, where you can unlock your potential and grow with our hospitality leader. As a seasoned professional, you will take on the role of Duty Operations Manager, overseeing the day-to-day operations of our hotel's Food and Beverage and Front Office departments.

Key Responsibilities
  • Leadership and Management: Assist in the management of all operational departments, ensuring seamless coordination and effective communication among team members.
  • Operational Excellence: Manage rosters, costings, and forecasting to drive efficiency and optimize resources.
  • Talent Development: Foster the growth and development of Reservation Agents, promoting strong succession planning and enabling them to excel in their roles.
  • Guest Satisfaction: Collaborate in setting Key Performance Indicators (KPIs) for Front Office and guest satisfaction, driving continuous improvement and exceptional guest experiences.
  • Service Delivery: Ensure smooth check-in and check-out processes, adhering to procedures and providing attentive service to guests.
  • Crisis Management: Identify and address potential issues in various hotel areas, including Food and Beverage operations, to maintain a high level of service quality.
  • Health and Safety: Prioritize the well-being and safety of all patrons, guests, and staff members, upholding our commitment to a secure and healthy environment.
  • Guest Journey: Oversee the entire guest experience, from reservation to departure, ensuring a memorable and enjoyable stay.
Requirements
  • Leadership Experience: Previous leadership experience is essential, demonstrating your ability to motivate and guide teams effectively.
  • Technical Skills: Proficiency in Property Management Systems (PMS) and Microsoft Windows applications is required, showcasing your technical aptitude.
  • Interpersonal Skills: Strong interpersonal and problem-solving abilities are crucial, enabling you to build relationships and resolve conflicts with ease.
  • Qualifications: A university or college degree in a related field is preferred, highlighting your academic achievement and dedication to the industry.
  • Professionalism: Possess a professional presentation, exuding confidence and poise in your interactions with guests and colleagues alike.
Salary and Benefits

We offer a competitive salary of $65,000 per annum, plus a range of benefits, including career development opportunities, a fun and rewarding work environment, and hotel discounts worldwide. As part of the Accor network, you'll have access to limitless opportunities for growth and exploration.

Accomplish Your Potential

At The Harlow Hotel by Accor, we value diversity and inclusion, striving to create an environment where everyone feels they belong. Join our vibrant team and discover a world of possibilities, as you unleash your full potential and grow with our hospitality leader.