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Event Day Staff

2 months ago


Coventry, Coventry, United Kingdom Frasers Group Full time

About Us

Frasers Group is a leading international retailer with a portfolio of brands that includes Sports Direct, House of Fraser, and more.

We are committed to delivering exceptional customer experiences across all our stores and online platforms.

Job Summary

We are seeking a highly motivated and customer-focused Event Day Staff - Front of House to join our team on a casual basis.

Key Responsibilities

  • Provide exceptional customer service to all guests, ensuring a positive and memorable experience.
  • Serve food and drinks to guests in our in-house concessions outlets, maintaining a high level of quality and presentation.
  • Interact with customers, responding to their needs and resolving any issues in a professional and courteous manner.
  • Maintain the areas of work to a high standard of cleanliness, adhering to health and safety guidelines.
  • Take orders from clients and customers, utilizing the till system to accurately process transactions.
  • Clear, clean, and reset tables and buffet stations, ensuring a seamless service.
  • Cash handling and using tills, maintaining accurate records and adhering to cash handling procedures.
  • Prepare rooms and surrounding areas for service, ensuring a smooth and efficient operation.
  • Adhere to company policies and standards, including cash handling, stock management, health and safety, and food safety.

Requirements

  • Hard working, punctual, and reliable, with a strong work ethic.
  • Well-presented, articulate, and organized, with a friendly and approachable personality.
  • Good communication skills, with the ability to interact with customers and colleagues effectively.
  • Confident in talking to new people, with a strong ability to build rapport and relationships.
  • Previous experience in a customer service environment, with a proven track record of delivering excellent customer experiences.
  • Able to work as part of a team and individually, with a flexible and adaptable approach.
  • Must be able to work evenings and weekends, with a willingness to work flexible hours.
  • Able to work in a fast-paced environment, with a high level of energy and enthusiasm.

What We Offer

Frasers Group offers a competitive rate of pay, starting from £11.44 per hour, and the opportunity to work in a dynamic and fast-paced environment.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace.