Event Day Staff

1 month ago

Coventry, Coventry, United Kingdom Frasers Group Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our Front of House team as an Event Day Staff member. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience for all.

Key Responsibilities:

  • Provide excellent customer service to all guests, responding to their needs and queries in a professional and courteous manner.
  • Serve food and drinks to guests in our in-house concessions outlets, maintaining high standards of quality and presentation.
  • Interact with customers, responding to their needs and providing a positive experience.
  • Maintain the areas of work to a high standard of cleanliness, adhering to health and safety guidelines.
  • Take orders from clients and customers, utilizing the till system to accurately process transactions.
  • Clear, clean, and reset tables and buffet stations, ensuring a smooth and efficient service.
  • Cash handling and using tills, adhering to cash handling procedures.
  • Prepare rooms and surrounding areas for service, ensuring a high standard of presentation.
  • Adhere to the policies and standards of the CBS Arena, including cash handling, stock management, health and safety, and food safety.

Requirements:

  • Hard working, punctual, and reliable, with a friendly and approachable personality.
  • Well-presented, articulate, and organized, with excellent communication skills.
  • Confident in interacting with new people, with a positive and enthusiastic attitude.
  • Previous experience in a customer service environment, with a proven track record of delivering excellent customer service.
  • Able to work as part of a team and individually, with a flexible and adaptable approach.
  • Must be able to work evenings and weekends, with a willingness to work in a fast-paced environment.

Benefits:

  • Choose your own hours, working when it suits you.
  • Weekly pay, with a competitive rate of pay.
  • Full training provided, to ensure you have the skills and knowledge to excel in the role.
  • Free parking, with a convenient location.
  • Discounted food and drink from our onsite outlets, with a range of options to suit all tastes.
  • Opportunity to work as part of a vibrant and exciting venue team, with a dynamic and supportive environment.

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