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Hotel Operations Manager

1 month ago

Lancaster, Lancashire, United Kingdom Holiday Inn Lancaster Full time
Unlock Your Potential as a Guest Service Manager

At Holiday Inn Lancaster, we're seeking a talented Guest Service Manager to join our team. As a key member of our hotel's operations, you'll play a vital role in delivering exceptional guest experiences and driving service excellence.

Key Responsibilities:
  • Lead the seamless operation of our guest services, ensuring a high level of satisfaction and loyalty among our guests.
  • Collaborate with various departments to elevate our service levels, setting the standard for service excellence.
  • Empower and inspire our Guest Service team to represent our company values and culture, prioritizing service excellence above all else.
What We Offer:
  • Annual Conference Event and Awards
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while you stay in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

To succeed in this role, you'll need strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you're dedicated to fostering a culture of service excellence and creating a positive impact, we encourage you to apply.

A member of our hotel team will be in touch to book a 15-minute chat so we can get to know you better.

About Kew Green Hotels:

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains. Our values unite us all, and we're committed to delivering exceptional guest experiences. Please visit our website for more details.