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Hotel Operations Manager

4 weeks ago

Lancaster, Lancashire, United Kingdom Holiday Inn Lancaster Full time
Unlock Your Potential as a Guest Service Manager at Holiday Inn Lancaster

Are you a natural leader with a passion for delivering exceptional guest experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you

About the Role

As a Guest Service Manager at Holiday Inn Lancaster, you will be responsible for leading our team of Guest Service Representatives in delivering outstanding service to our guests. You will work closely with our Business Excellence Manager to drive service excellence and ensure that our guests have an unforgettable stay with us.

Key Responsibilities
  • Lead and motivate our Guest Service team to deliver exceptional service to our guests
  • Collaborate with other departments to ensure seamless service delivery
  • Set the standard for service excellence and inspire our team to follow
  • Develop and implement strategies to drive service improvement and guest satisfaction
What We Offer
  • Annual Conference Event and Awards
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while you stay in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

We are looking for someone who is passionate about delivering exceptional service and has a natural ability to lead and motivate others. If you are a strong communicator with excellent interpersonal skills and a passion for service excellence, we want to hear from you

A member of our hotel team will be in touch to book a 15-minute chat so we can get to know you better.

About Us

Kew Green Hotels is a rapidly expanding global company with a diverse portfolio across leading hotel chains. We are united by our values and are committed to delivering exceptional service to our guests.