Telecoms Network Engineer

2 weeks ago


Royal Leamington Spa, United Kingdom M Group Services Ltd TA M Group Telecoms Division Full time

**Job Title:** Network Infrastructure Specialist

We are seeking a highly skilled Network Infrastructure Specialist to join our team in Warwick. As a key member of our team, you will be responsible for ensuring seamless service handovers and managing our strategic network.

The estimated salary for this position is £55,000 - £70,000 per annum, depending on experience.

**Company Overview:

M Group Services Ltd T/A M Group Telecoms Division is a leading provider of telecoms services. We offer a range of benefits, including 25 days annual leave plus bank holidays, a 4% matched pension scheme, and access to our staff discount portal.

**Job Description:

This role involves troubleshooting, resolving issues, and maintaining strong communication with customers and internal/external stakeholders. You will work to meet 99.99% network availability and management of customer incidents and faults within agreed SLAs.

**Key Responsibilities:

  • Working to meet 99.99% network availability and management of customer incidents and faults within agreed SLAs
  • Providing customer with a single point of contact
  • Managing 1st level escalations

**Required Skills and Qualifications:

To be successful in this role, you will need to have a proven track record of successfully prioritising simultaneous activities within SLA, complex delivery of multiple teams and interfaces, and self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment.

You will also need to have recognised technical courses on related technical products and services CCNA minimum, approved best practise qualifications such as ITIL, ISO, and knowledge of high voltage substation environment 33kv-400kvor National Grid Services / Network.

**Benefits:

We offer a range of benefits, including 25 days annual leave plus bank holidays, a 4% matched pension scheme, and access to our staff discount portal.



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