Retail Operations Director

4 days ago


East Midlands, United Kingdom Lawes Insurance Recruitment Full time

Lawes Insurance Recruitment is seeking a skilled Retail Operations Director to join their team in Nottinghamshire. This role comes with an estimated annual salary of £60,000, plus bonus and benefits.

Overview

The successful candidate will be responsible for managing the Retail IBA Operations Team, ensuring compliance with FCA CASS regulation, and driving process improvements to enhance efficiency.

Responsibilities
  1. Provide support to the IBA Operations Head – Retail and other Senior Managers within the IBA Team.
  2. Manage debt collection and settlement processes, identifying areas for improvement and implementing changes as needed.
  3. Oversee the premium finance process, minimizing funding delays and optimizing cash flow from IBA related activities.
  4. Collaborate with internal teams to improve efficiency and deliver process improvements, ensuring seamless integration with existing systems.
  5. Support CASS and statutory audits, identifying and resolving CASS breaches while maintaining regulatory compliance.
  6. Maximize cash flow from IBA related activities, working closely with the accounting team to ensure accurate financial reporting.
  7. Build relationships across the organization, communicating effectively with stakeholders and providing timely MI and insightful commentary for control weaknesses and business performance improvement.
  8. Develop and implement training programs to enhance skills and knowledge among team members, promoting a culture of continuous learning and development.
Requirements
  1. A self-starter with a positive 'can do' attitude and natural problem-solving abilities.
  2. A high level of resilience and attention to detail, with excellent analytical and communication skills.
Preferred Qualifications
  1. A working knowledge of broking systems including Acturis, Websure, SSP, Epic, and TAM.
  2. A clear understanding of FCA CASS regulation, with experience in ensuring compliance and implementing process improvements.


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