Retail Operations Manager
5 days ago
Job Overview
">We are seeking an experienced Retail Operations Manager to join our team in East Grinstead. As the Deputy Store Manager, you will work closely with the Store Manager to oversee the store's day-to-day operations and ensure an exceptional customer experience.
This role involves taking full responsibility for the store when the Store Manager is unavailable, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining high standards.
You will be responsible for inspiring and leading your team to create a fun, engaging, and customer-focused environment, driving sales performance, and achieving key KPIs. You will also oversee store operations, including recruitment, stock management, and compliance with health and safety regulations.
The ideal candidate will have at least 1 year of management experience in a retail environment, be passionate about retail, and possess excellent communication and leadership skills to engage and inspire their team.
Key Responsibilities:
- Inspiring and leading the team to deliver an exceptional customer experience
- Driving sales performance and achieving key KPIs
- Overseeing store operations, including recruitment, stock management, and compliance with health and safety regulations
- Taking full responsibility for the store when the Store Manager is unavailable
About the Location
The Pet Care Centre in East Grinstead is a vibrant and welcoming store, supported by a fantastic team of 16 colleagues who share a passion for helping pets and their owners. The store is located in a small retail park, providing free on-site parking and easy access to local bus routes and East Grinstead railway station.
The area offers a variety of shops, cafes, and restaurants, making it easy to enjoy lunch or unwind after work. For nature lovers, the stunning Ashdown Forest and local green spaces provide the perfect opportunity for outdoor relaxation.
Salary and Benefits
Our Retail Operations Manager will receive a competitive salary of £38,000 - £42,000 per annum, depending on experience, plus benefits including:
- Annual bonus opportunities
- 28 days paid leave, rising to 33 days after 2 years (including bank holidays)
- Your birthday off to celebrate in style
- Life assurance worth 4x your annual salary
- A 4% company pension contribution
- Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products
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