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Customer Service Representative

2 months ago

Exmouth, Devon, United Kingdom Foodhub Full time
About Foodhub

We're a rapidly growing company that's changing the takeaway industry. Our culture is built around teamwork, inclusivity, and a passion for delivering exceptional customer experiences.

Job Summary

We're seeking a highly motivated and experienced Contact Centre Professional to join our team as a Customer Service Representative. As a key member of our customer-facing team, you'll be responsible for providing top-notch support to our clients, resolving issues, and exceeding their expectations.

Key Responsibilities
  • Deliver exceptional customer service, responding to client queries and concerns in a timely and professional manner.
  • Take ownership of client issues, working to resolve them efficiently and effectively.
  • Develop and maintain a deep understanding of our products and services, using this knowledge to provide informed and helpful support.
  • Collaborate with colleagues to share knowledge, best practices, and ideas for improving the client experience.
  • Stay up-to-date with industry trends and developments, applying this knowledge to enhance our services and support.
Requirements
  • Minimum 5 years of experience in a Contact Centre environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proven problem-solving skills, with the ability to think critically and creatively.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong attention to detail, with a focus on delivering high-quality results.
What We Offer
  • A competitive rate of pay and benefits package.
  • Opportunities for professional development and growth, including training and mentorship.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A chance to be part of a rapidly growing company that's changing the takeaway industry.