Workshop Team Leader
4 weeks ago
Workshop Controller Job Description
We are seeking an experienced Workshop Controller to join our team at Glasgow Jaguar. As a Workshop Controller, you will be responsible for the day-to-day running of the workshop, ensuring that service and repair technicians achieve their daily targets.
Key Responsibilities:
- Ensure all working practices comply with company, DVSA, health and safety, and OEM policy.
- Make sure all service work is carried out correctly, competently, and on time, with customer satisfaction in mind.
- Maintain relationships with the vehicle manufacturer and provide support to technicians during repairs.
- Liaise with colleagues and other departments to ensure a top-quality service for customers.
- Schedule work to meet customer needs, taking into account workshop targets, the complexity of each job, and the availability of parts.
- Assist with technical challenges by going above and beyond to support the team and writing technical reports.
Requirements:
The ideal candidate will have motor industry experience managing a team within a busy Service/Workshop environment. A minimum of NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent) is required, as well as a solid understanding of COSHH legislation, trade practices, and consumer legislation.
We are looking for someone who is friendly, confident, and enthusiastic. Ability to roll your sleeves up and work as part of the team is essential. A full valid UK driving license is a must.
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