Workshop Operations Manager
3 weeks ago
Workshop Operations Manager - Glasgow West
Competitive salary p.a. + company bonus + company van
Monday to Friday
0700hrs to 1515hrs (some flexibility required)
In a fast-paced and ever-evolving industry, we're looking for a skilled Workshop Operations Manager to play a crucial role at our Glasgow West depot. Your key responsibilities will include:
- Managing Work In Progress (WIP), overseeing the workshop team, and regularly managing customer expectations
- Proactively managing the GVS process from 'planning, through On Arrival' to 'Invoice / Claim' closure
- Ensuring service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate
- Managing customer expectations, job profitability, and workshop productivity targets will be a daily focus to ensure workshop profitability is optimised
- Carrying out regular process reviews with your Dealerpoint Manager to identify operational issues/discrepancies and ensuring appropriate follow-up actions are taken to rectify
- Managing the performance of the service department to ensure KPI targets are achieved
- Holding daily production meetings to plan workload and resources, review identified issues from previous shifts, and identify appropriate solutions consistent with standard OTI process requirements
- Anticipating production problems based on forward planning/resources and providing active support to handle workload
- Actively participating in the Dealerpoint's Commercial Crew CRM meetings following the CRM process
- Assisting the Dealerpoint Manager in the production of the annual business plan
Requirements
To be successful in this role, you'll need:
- City & Guilds, NVQ Level 3 in heavy vehicle or equivalent
- Previous experience of supervising in a commercial vehicle workshop
- Knowledge of VOSA requirements, MOT Testers manual, Warranty and Contract scope and procedures, workshop KPIs, and understanding of Operators License Laws and Regulations
- Excellent written and verbal communication skills
- The ability to work daily with spreadsheets and in-house IT systems to manage productive man hours and unsold man hours
- An organised and methodical approach to ensure all daily tasks are completed
- The ability to modify your approach in specific circumstances to ensure a positive outcome and to understand and analyse operational issues and propose appropriate solutions
What's in it for you?
As a Workshop Operations Manager at the Volvo Group, you'll have access to:
- Competitive salary plus company bonus
- Company van
- Discounts for family and friends on many High St retailers, theme parks, travel, and more
- Company pension
We're committed to creating an inclusive and diverse work environment where everyone feels valued and supported. If you're passionate about working in a dynamic and innovative industry, we encourage you to apply. We're excited to learn more about your skills and experience and how you can contribute to our team's success.
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