Field Service Technician

2 weeks ago

Wallingford, United Kingdom Dexory Full time
About the Role

We are seeking a highly skilled and experienced Field Service Engineer to join our dedicated Service Operations team. As a key member of our team, you will be responsible for ensuring the smooth operation of our fleet of robots across multiple continents.

As a Field Service Engineer, you will be tasked with performing on-site and off-site service and repairs for Dexory robots and equipment. You will also be responsible for developing, implementing, and actioning work instructions for service and repair tasks, as well as maintaining product traceability records and ensuring team compliance with quality assurance processes.

Responsibilities
  • Perform on-site and off-site service and repairs for Dexory robots and equipment
  • Develop, implement, and action work instructions for service and repair tasks
  • Maintain product traceability records
  • Ensure team compliance with quality assurance processes
  • Develop and implement service plans in line with Engineering recommendations
  • Maintain product currency
  • Ensure team compliance with health and safety regulations
Requirements
  • Over five years of experience in electromechanical assembly and service in a precision industry
  • Ability to travel frequently to client sites, both on-site and abroad
  • Strong electrical and mechanical diagnostic skills
  • Excellent oral and written communication skills
  • Impeccable attention to detail
  • Ability to work in a team and lead a team through challenging situations
  • Driven to succeed in a dynamic and growing organization
  • Flexible attitude to working hours and location
  • Full clean UK driving license
Desirable Skills
  • Experience with business software tools such as Jira, Confluence, Slack, and G-Suite
  • Manufacturing software experience, including manufacturing execution systems
  • Linux operating system experience
  • Root cause analysis methodologies
About Dexory

Dexory is a rapidly growing company that is revolutionizing warehouse operations. We work with major industry leaders in logistics and warehousing, integrating automation, data intelligence, and digital twin technology to make operations cost-efficient, less time-consuming, and more profitable for our customers.

We are excited to embark on a period of unprecedented growth as we continue to develop and bring cutting-edge technology to the market. To sustain and amplify our success, we are actively seeking talented individuals who embody our core values of high performance, passion, curiosity, and teamwork.

We believe that building a diverse and inclusive workforce is key to our collective growth and innovation. As we enter this scale-up period, we expect all team members to hit the ground running and make an immediate impact. From day one, we anticipate that you will demonstrate a strong work ethic, adaptability, and a proactive attitude.

Benefits
  • The opportunity to join an early-stage company and work towards your future goals
  • Share options
  • Pension: 4% employee contribution with option to opt into salary exchange, 5% employer contribution
  • Attractive employee wellness benefits
  • Personal development budget
  • 25 holidays per year
  • Flexible working, hybrid team
  • Fun team events on and offsite, snacks of all kinds in the office

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