IT Systems Support Specialist
6 days ago
At Mount Charles, we leverage technology to drive our business forward. We seek an experienced IT professional to maintain and expand our technological infrastructure.
About the RoleThis is a temporary position requiring 37.5 hours of work per week from Monday to Friday, 9am - 5pm. The successful candidate will play a crucial role in deploying, managing, and maintaining our IT systems within a busy environment.
The IT Systems Administrator will be responsible for providing high-quality computing environments by supporting the business with system administration expertise. This includes Windows operating systems, laptops, desktops, mobile, and tablet devices, as well as EPOS tills across our estate.
- Prioritise and respond to helpdesk tickets and troubleshoot hardware and software issues
- Install and configure software and hardware, including EPOS tills, Windows 10/11 systems, laptops, desktops, mobile, and tablet devices
- Manage the Microsoft environment, including Intune, Azure, Sharepoint, O365, Exchange, and Teams components
- Set up and manage accounts, workstations, and mobile devices
- Monitor system performance and maintain systems according to requirements
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Assist with technology requirements of our Events Division
- Escalate significant issues to the Head of IT or CTO
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