IT Support Specialist

2 days ago


Bournemouth, Bournemouth, United Kingdom Getting In Limited Full time
Job Title: IT Helpdesk Apprentice

We are seeking a highly motivated and organized individual to join our IT Support team as an IT Helpdesk Apprentice.

The ideal candidate will have a strong willingness to learn and be able to provide excellent technical support to our clients. As a Helpdesk Apprentice, you will be responsible for:

  1. Becoming a valued member of our IT Support team
  2. Learning how to provide technical support to our clients
  3. Assisting in customer projects and support activities as skills allow
  4. Gaining on-the-job experience and utilizing the skills you have gained over the duration of your apprenticeship
  5. Collaborating with existing staff and subcontractors to deliver IT support services to clients
  6. Handling telephone support calls and incoming helpdesk emails
  7. Managing the helpdesk system to ensure all calls are handled within appropriate timescales
  8. Working on resolving first-line support issues and collaborating with more experienced staff to resolve complex issues

You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.

About the Role

This is an exciting opportunity for someone looking to start their career in IT support. As a Helpdesk Apprentice, you will be working in a fast-paced environment where no two days are the same. You will be required to be flexible and willing to learn new skills quickly.

**Key Responsibilities:**

  • Provide excellent technical support to clients
  • Manage the helpdesk system
  • Collaborate with existing staff and subcontractors
  • Work towards achieving qualifications
What We Offer

We offer a competitive salary of £18,000 - £20,000 per annum, depending on experience. In addition, we provide a comprehensive training program to help you achieve your qualifications and develop your skills. You will also have access to a range of benefits, including a pension scheme and opportunities for career progression.

**Salary:** £18,000 - £20,000 per annum

About Us

We are a leading provider of IT services, delivering exceptional support to our clients across the UK. With over 25 years of experience, we pride ourselves on our commitment to excellence and our ability to adapt to the ever-changing needs of our clients. Our company values include teamwork, innovation, and customer satisfaction.

**Location:** Christchurch Road BH24 3SB



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