Customer Service Manager

4 days ago


Edinburgh, Edinburgh, United Kingdom Delta Hotels Edinburgh Full time

Delta Hotels Edinburgh is seeking a skilled Customer Service Manager to join our team. This role offers an attractive salary of £25,000 - £30,000 per annum.

The ideal candidate will be passionate about delivering exceptional guest experiences and have excellent communication skills. As a key member of the Front Office team, you will be responsible for leading a small group of associates and ensuring seamless check-in and check-out processes.

Main Responsibilities:

  • Anticipate and deliver on guests' needs using company standards
  • Engage with guests in a confident and professional manner at all times
  • Ensure efficient processing of payments and completion of tasks related to check-in and check-out
  • Communicate effectively between departments regarding guest requests
  • Provide helpful information and recommendations to guests

We offer a range of benefits, including discounted room rates, food, and beverage discounts, as well as personalized training and development opportunities.



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