IT Service Desk Analyst

3 weeks ago


Putney, Greater London, United Kingdom Clear IT Recruitment Limited Full time

Role Overview: Clear IT Recruitment Limited is seeking an experienced IT professional to fill the role of 3rd Line Service Desk Analyst. This position involves providing advanced technical support to staff and service users, ensuring the smooth operation of our IT infrastructure across the UK and Isle of Man.

Key Responsibilities:

  • Provide second and third-line user support, ensuring precise call logging and high levels of customer satisfaction.
  • Collaborate with internal teams to deliver seamless integration of new IT solutions, including Microsoft and Entra technologies.
  • Set up automated tools for regular housekeeping processes, improving efficiency and reducing downtime.
  • Manage Internet Service Providers and inter-site connections, maintaining the stability and security of our network.
  • Oversee the roll-out of new applications, testing and evaluating their effectiveness.

Requirements: A strong understanding of networking, Entra, 365, and SharePoint administration is essential, along with the ability to travel frequently and hold a full UK driving licence.

Compensation: The estimated salary for this position is £48,000 - £58,000 per annum, commensurate with experience.


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