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Ecommerce Operations Manager

1 month ago

Leicester, Leicester, United Kingdom NEXT Full time

The eCommerce Developments team at NEXT is seeking a highly skilled Ecommerce Operations Manager to oversee the health of the platform and drive fixes with associated teams. Based at Head Office in Leicestershire, this role offers a salary from £40,917 and flexible working arrangements.

The successful candidate will balance technical expertise with a strong understanding of how site performance, user experience, and operational stability impact business outcomes. Key responsibilities include:

  • Leading a team of Onsite Operation Assistants to deliver key site changes and optimise the user journey.
  • Monitoring and data analytics of checkout, login, registration, and payments against KPIs/goals.
  • Assessment and prioritisation of dropouts providing actionable insights to enhance conversion.
  • Overseeing and driving associated fixes with systems, content, and product owners.
  • Monitoring and data analytics of speed and performance across the website, identifying bottlenecks, slow-loading pages, and other performance issues.
  • Working with development teams, product owners, and product managers to prioritise and implement performance optimisation strategies.
  • Acting as a key point of contact with the eCommerce Department for P1 issues, ensuring timely resolution and minimal impact on business operations.
  • Analysing the root causes of critical issues and proposing tactical and strategic solutions alongside stakeholders.
  • Full reporting visibility available to the board.
  • Developing, implementing, and maintaining automated testing scripts to ensure the functionality and stability of all platforms.
  • Regularly updating and expanding automated test coverage in response to new features or site changes.
  • Management of sale events across the UK and International platforms.

The ideal candidate will have a strong understanding of web performance metrics, experience in line managing teams, senior stakeholder management experience, and a problem-solving mindset. If you're looking for a role that encompasses user experience, this could be the perfect opportunity for you.