Technical Support Team Lead

1 week ago


Castle Donington, Leicestershire, United Kingdom Medstrom Full time

About Medstrom

Medstrom is a company that has disrupted the market by providing proven and well-evidenced products and services to its busy customers, helping to make a real difference to both their workload and crucially their patients' outcomes.

We are now looking for an experienced IT Service Desk Supervisor to join our team based at our Head Office in Derbyshire. As part of the role, you will oversee the daily operations of the Service Desk team and manage the performance of service requests and incidents, in line with company SLAs.

Key responsibilities include monitoring IT support emails and tickets, responding to queries efficiently and effectively, planning and prioritising work, delivering on various projects on time and within budgets, establishing best practices through the technical support process, and driving a culture of continuous improvement.

The ideal candidate will have significant experience working in a Service Desk environment, knowledge and experience of ITIL processes, experience of working with ticketing systems, technical knowledge of computers, and strong leadership skills with the ability to motivate and drive a team to reach results.

We operate a zero-tolerance policy to any harassment of any kind towards our colleagues.

Salary and Benefits
  • A competitive salary of £34,000 per annum
  • Contributory pension scheme
  • Annual bonus potential
  • 33 days' holiday, inclusive of Bank Holidays
  • Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
  • Free onsite gym for all head office employees
  • Salary sacrifice schemes, including Cycle to Work
  • Death in Service benefit available

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