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Claims Specialist

2 months ago


Hove, Brighton and Hove, United Kingdom Legal & General Resources Limited Full time
Job Description

We are seeking a skilled Claims Advisor to join our Life Insurance Claims team in a hybrid working model. As a Claims Advisor, you will be responsible for handling customer inquiries, resolving claims, and providing exceptional customer service.

Key Responsibilities:
  • Customer Communication: Respond to customer inquiries, provide updates on claim status, and ensure customer satisfaction.
  • Claims Resolution: Investigate and resolve claims in a timely and efficient manner, following best practice guidelines.
  • Documentation and Record-Keeping: Maintain accurate and up-to-date records of customer interactions and claim resolutions.
  • Collaboration and Teamwork: Work closely with colleagues to share knowledge, best practices, and ideas to improve claims resolution processes.
  • Continuous Improvement: Identify areas for improvement and contribute to process enhancements to increase efficiency and customer satisfaction.
Requirements:
  • Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and colleagues.
  • Empathy and Problem-Solving: Ability to understand customer needs, empathize with their situations, and resolve issues in a fair and timely manner.
  • Organizational and Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Technical Skills: Proficiency in using desktop or laptop computers, Microsoft Office, and other relevant software applications.
What We Offer:
  • Competitive Salary: A starting salary of £25,000.
  • Performance-Related Bonus: Opportunity to participate in our annual bonus plan.
  • Generous Pension Contribution: We contribute to your pension scheme.
  • Life Assurance: We provide life assurance cover.
  • Private Medical Insurance: Permanent employees are eligible for private medical insurance.
  • Holiday Entitlement: At least 25 days holiday, plus public holidays, with the option to buy and sell holiday.
  • Family Leave: Competitive family leave policies.
  • Discounts: Access to various discounts on high street stores and online retailers.