Sales Development Coordinator

2 weeks ago

Sidcup, Greater London, United Kingdom Selco Builders Warehouse Full time
Unlock Your Potential at Selco Builders Warehouse

As a Sales Development Assistant at Selco Builders Warehouse, you will play a vital role in driving sales and service excellence. This is an exciting opportunity to join a dynamic team and contribute to the company's growth and success.

Key Responsibilities:
  • Act as the primary point of contact for customers, focusing on promoting sales and service.
  • Address complex customer issues and complaints with a focus on resolution and customer satisfaction.
  • Regularly review customer feedback and service metrics with Sales Development Managers to identify improvement opportunities and implement necessary changes.
Sales Support and Coordination:
  • Work closely with the sales team to align service efforts with sales objectives and strategies.
  • Support the sales team in managing customer accounts, processing orders, and tracking sales activities.
  • Understand and encourage promotional activities that drive sales and improve service delivery.
Process Improvement and Innovation:
  • Collaborate with Sales Development Managers to evaluate and refine existing sales service processes to drive efficiency and effectiveness.
Reporting and Performance Management:
  • Monitor and analyze your personal key performance indicators (KPIs) related to sales service, such as customer satisfaction, response times, and issue resolution metrics.
Cross-Functional Collaboration:
  • Collaborate with our branch network to ensure cohesive and efficient service delivery.
Customer Relationship Management:
  • Build and maintain strong relationships with key clients and stakeholders, ensuring their needs and expectations are met.
  • Undertake administrative tasks related to staff and customer interactions, ensuring smooth operations and high-quality service delivery.

At Selco Builders Warehouse, we offer a range of benefits to support your well-being and career development, including:

  • A free health cash plan to help you and your family access the healthcare you need.
  • A profit-based bonus scheme, offering up to £175 per month.
  • Discounts and offers at thousands of retailers, cinemas, restaurants, amusement parks, and gyms.
  • Generous staff discounts on all products sold in store.
  • A competitive company pension scheme.
  • A cycle-to-work scheme.
  • Holiday buying.
  • Free life assurance.
  • A share save scheme.

We actively support and encourage internal advancements through a fully developed and supported career path, with plenty of training opportunities to help you develop the career path you want.

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