Sales Development Associate

3 weeks ago

Sidcup, Greater London, United Kingdom Grafton Group Full time
Sales Development Assistant

At Grafton Group, we are seeking a highly motivated and organized Sales Development Assistant to join our team. As a key member of our sales and service operations, you will play a crucial role in supporting and optimizing our sales and service processes.

Key Responsibilities:
  • Act as the primary point of contact for customers, focusing on promoting sales and service.
  • Address complex customer issues and complaints with a focus on resolution and customer satisfaction.
  • Regularly review customer feedback and service metrics with Sales Development Managers to identify improvement opportunities and implement necessary changes.
Sales Support and Coordination:
  • Work closely with the sales team to align service efforts with sales objectives and strategies.
  • Support the sales team in managing customer accounts, processing orders, and tracking sales activities.
  • Understand and encourage promotional activities that drive sales and improve service delivery.
Process Improvement and Innovation:
  • Evaluate and refine existing sales service processes to drive efficiency and effectiveness, working closely with Sales Development Managers.
Reporting and Performance Management:
  • Monitor and analyze your personal key performance indicators (KPIs) related to sales service, such as customer satisfaction, response times, and issue resolution metrics.
Cross-Functional Collaboration:
  • Collaborate with our branch network to ensure cohesive and efficient service delivery.
Customer Relationship Management:
  • Build and maintain strong relationships with key clients and stakeholders, ensuring their needs and expectations are met.
  • Undertake administrative tasks related to staff and customer interactions, ensuring smooth operations and high-quality service delivery.

We offer a range of benefits, including a free health cash plan, profit-based bonus scheme, discounts and offers at thousands of retailers, and a competitive company pension scheme. At Grafton Group, we actively support and encourage internal advancements through a fully developed and supported career path, with plenty of training opportunities to help you develop your career.

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