Sales Development Coordinator

2 weeks ago

Sidcup, Greater London, United Kingdom Grafton Group Full time
Sales Development Assistant

As a Sales Development Assistant at Grafton Group, you will play a vital role in driving sales and service excellence. This position requires a strong customer focus, excellent communication skills, and the ability to work collaboratively with the sales team to achieve business objectives.

Key Responsibilities:
  • Act as the primary point of contact for customers, promoting sales and service initiatives.
  • Address complex customer issues and complaints, ensuring resolution and customer satisfaction.
  • Regularly review customer feedback and service metrics with Sales Development Managers to identify improvement opportunities.
Sales Support and Coordination:
  • Work closely with the sales team to align service efforts with sales objectives and strategies.
  • Support the sales team in managing customer accounts, processing orders, and tracking sales activities.
  • Understand and encourage promotional activities that drive sales and improve service delivery.
Process Improvement and Innovation:
  • Evaluate and refine existing sales service processes to drive efficiency and effectiveness, in collaboration with Sales Development Managers.
Reporting and Performance Management:
  • Monitor and analyze personal key performance indicators (KPIs) related to sales service, such as customer satisfaction, response times, and issue resolution metrics.
Cross-Functional Collaboration:
  • Collaborate with the branch network to ensure cohesive and efficient service delivery.
Customer Relationship Management:
  • Build and maintain strong relationships with key clients and stakeholders, ensuring their needs and expectations are met.
  • Undertake administrative tasks related to staff and customer interactions, ensuring smooth operations and high-quality service delivery.

As a Sales Development Assistant at Grafton Group, you will have access to a range of benefits, including a competitive salary, profit-based bonus scheme, and a generous staff discount on all products sold in store. We also offer a cycle to work scheme, holiday buying, and a range of other perks to support your well-being and career development.

At Grafton Group, we are committed to supporting the growth and development of our employees. We offer a range of training opportunities and a fully developed career path, with plenty of opportunities for internal advancement.

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