Customer Service Representative
4 weeks ago
We are seeking a highly motivated and enthusiastic individual to join our Welcome team at Cliveden, a stunning estate managed by the National Trust. As a key member of our team, you will provide a warm and friendly welcome to our visitors, delivering exceptional customer service and ensuring a memorable experience for all.
Key Responsibilities
• Provide a high level of customer service, responding to queries and addressing concerns in a professional and courteous manner
• Work collaboratively with the Welcome Manager and Assistant Welcome Manager to maintain high standards of presentation and communication
• Assist with litter picks and ensure the visitor reception area remains tidy and clean throughout the day
• Participate in various aspects of the visitor experience, including key property events and social media promotion
What We Offer
The National Trust is committed to creating an inclusive culture where everyone feels valued and respected. As a member of our team, you will enjoy a range of benefits, including a substantial pension scheme, free entry to National Trust places, and a rental deposit loan scheme. We also offer flexible working, an employee assistance programme, and free parking at most Trust places.
Requirements
We are looking for a customer-focused individual with excellent communication skills, who is able to work well in a team and adapt to changing situations. You will also need to be well-organised, willing to learn new skills, and have a positive attitude. If you are passionate about delivering great customer service and have a desire to work in a dynamic and supportive environment, we would love to hear from you.
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