Customer Service Representative for Consumer Health Brands

2 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom Karo Healthcare Full time

Karo Healthcare, a fast-growing and dynamic company, is devoted to empowering individuals to make informed healthcare decisions. With an extensive portfolio of over 100 brands across seven categories, including medical products, we operate and sell our products in approximately 90 countries. Our extensive portfolio comprises renowned brands such as E45, Pevaryl, Lamisil, Nutravita, Decubal, and many others. Our core philosophy of empowering people to make intelligent health choices drives our growth strategy, balancing organic expansion and strategic partnerships. Since 2019, under EQT ownership, we're rapidly moving towards a €1 billion European leadership position in consumer health.

We're currently seeking a Customer Service Representative for our office in Maidenhead to join our exciting journey. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Log and track customer complaints in our internal system, ensuring timely resolution of all issues
  • Manage the complaints inbox, respond to customer queries, and follow up as necessary
  • Answer and resolve customer inquiries via Amazon Seller Central for multiple brands
  • Oversee customer service interactions on TikTok for one of our brands, engaging with customers in a professional and timely manner
  • Handle negative review management for multiple brands on Amazon, working to address concerns and improve customer satisfaction
  • Respond to social media comments and inquiries for one of our brands, maintaining a positive and engaging brand voice
  • Collaborate with internal teams to escalate and resolve customer issues
  • Use Gorgias and Shopify to manage customer tickets and orders, ensuring timely resolution of issues

Requirements

  • Proven experience in customer service or support-related roles
  • Experience with Gorgias and Shopify is highly preferred
  • Strong familiarity with Amazon Seller Central
  • Proficiency in social media management (TikTok, Instagram, Facebook)
  • Excellent written and verbal communication skills
  • Ability to manage multiple brands and tasks simultaneously
  • Strong problem-solving skills and customer-first attitude

What We Offer

  • A competitive salary package, including a base salary of approximately £30,000 - £40,000 per annum, depending on experience
  • A flexible schedule and life-work balance
  • Responsibility for exciting and challenging projects that have a direct, visible impact on our customers and the industry
  • A very positive work environment in a young, international, and motivated team
  • Start-up spirit while being a part of a large international organization with strong values

Karo Healthcare values diversity and inclusion. We are an equal opportunities employer and welcome applications from qualified candidates irrespective of gender, gender identity, sexual orientation, ethnicity, race, religion, national origin, disability, or age.

As a valued member of our team, you will have the opportunity to create, grow, and encourage. You will be part of a dynamic and growing company that is committed to empowering individuals to make informed healthcare decisions.



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