Customer Service Representative

2 days ago

Maidenhead, Windsor and Maidenhead, United Kingdom Karo Healthcare Full time

Karo Healthcare is a dynamic and rapidly growing company that empowers people to make informed healthcare choices. With a wide-ranging portfolio across seven categories, we own and sell over 100 brands in approximately 90 countries. Our diverse portfolio includes well-known brands such as E45, Pevaryl, Lamisil, Nutravita, Decubal, and many others.

We are currently looking for a talented Customer Service Representative to join our team in Maidenhead. As a valued member of our support team, you will play a crucial role in delivering exceptional customer experiences.

Job Responsibilities
  • Log and track customer complaints in our internal system, ensuring timely resolution of all issues
  • Manage the complaints inbox, respond to customer queries, and follow up as necessary
  • Provide expert support via Amazon Seller Central for multiple brands, addressing customer inquiries and resolving issues promptly
  • Engage with customers on TikTok for one of our brands, providing professional and timely responses
  • Handle negative review management for multiple brands on Amazon, working to address concerns and improve customer satisfaction
  • Respond to social media comments and inquiries for one of our brands, maintaining a positive and engaging brand voice
  • Collaborate with internal teams to escalate and resolve complex customer issues
  • Utilize Gorgias and Shopify to manage customer tickets and orders, ensuring timely resolution of issues
Requirements
  • Proven experience in customer service or support-related roles
  • Experience with Gorgias and Shopify is highly preferred
  • Strong familiarity with Amazon Seller Central
  • Proficiency in social media management (TikTok, Instagram, Facebook)
  • Excellent written and verbal communication skills
  • Ability to manage multiple brands and tasks simultaneously
  • Strong problem-solving skills and customer-first attitude
Benefits
  • A competitive salary package, including a base salary of £35,000 per annum
  • Growth opportunities to meet your personal ambitions and career goals
  • Flexible schedule and life-work balance
  • Responsibility for exciting and challenging projects that have a direct impact on our customers and the industry
  • A positive and inclusive work environment in a young, international, and motivated team
  • The chance to be part of a large international organization with strong values and a start-up spirit

Karo Healthcare is committed to creating a diverse and inclusive environment where everyone feels valued and respected. We welcome applications from qualified candidates irrespective of gender, gender identity, sexual orientation, ethnicity, race, religion, national origin, disability, or age.

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