Business Growth Leader
1 month ago
We are seeking an experienced Business Growth Leader to lead and scale our Empiric UK ServiceNow practices. This high-impact role will oversee end-to-end business operations, growth strategies, client relationships, and team development in one of the most dynamic markets in the IT services sector.
The ideal candidate will bring a strong track record of leadership within ServiceNow or related technology ecosystems, with proven expertise in driving commercial success, operational excellence, and innovation.
Key Responsibilities
Strategic Leadership
- Develop and execute a comprehensive growth strategy for the ServiceNow practice in the UK.
- Align regional initiatives with global organizational goals and priorities.
- Identify and capitalize on market trends, ensuring the practice remains competitive and relevant.
Commercial Growth
- Lead business development efforts to drive revenue growth and profitability.
- Build strong relationships with key ServiceNow stakeholders, including customers, partners, and the vendor ecosystem.
- Ensure the consistent delivery of high-quality solutions that align with client needs and objectives.
Operational Excellence
- Oversee the delivery of ServiceNow projects, ensuring adherence to budget, timelines, and quality standards.
- Establish and refine operational processes to optimize efficiency and client satisfaction.
- Manage the P&L, ensuring financial performance meets or exceeds targets.
Team Development
- Build, inspire, and retain a high-performing team of ServiceNow professionals across sales, consulting, and delivery.
- Promote a culture of collaboration, innovation, and accountability.
- Mentor and develop future leaders within the practice.
Thought Leadership
- Represent the organization at industry events, conferences, and forums.
- Advocate for ServiceNow best practices and lead innovation in the application of its platform capabilities.
- Position the UK practice as a leading player in the ServiceNow partner ecosystem.
We estimate the annual salary for this position to be around £120,000 - £180,000 based on national averages and industry benchmarks.
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